These Terms govern your use of Wasel, operated by A.C.N. 675 668 710 PTY LTD, trading as Wasel Global ("Wasel", "we", "us"). By creating an account or using Wasel, you agree to these Terms. If you do not agree, do not use Wasel.
Contents
1. The service
Wasel provides private messaging, calling, a Wasel number, optional translation, and related features. Some features are free; others require prepaid tokens or are paid. We may add, change, or remove features.
2. Your Wasel number
Your Wasel number is an identifier within Wasel, not a telephone number, and is generally not dialable from the public telephone network. We assign you a number; you may choose or reserve one under our then-current terms and pricing. Numbers remain associated with your account while it is active and in good standing, and we may reclaim numbers from inactive or terminated accounts. Premium or vanity identifiers are offered under separate terms and may be sold by fixed price or auction.
3. Eligibility and your account
You must be at least 13 years old (or older where your local law requires) to use Wasel. You are responsible for your account, your login credentials, and activity on your account. Provide accurate information and keep it current.
4. Tokens, payments, and pricing
Some features use prepaid tokens or other charges. Token prices, call rates, and other charges are shown in the app and may change. Calls to external phone numbers are charged per minute based on live carrier costs plus our margin; the rate is shown before a call connects. Tokens are a prepaid balance for use within Wasel, have no cash value, are not a deposit or stored-value facility, and are non-transferable except as we allow. Except where required by law or stated otherwise, purchases are non-refundable; refund requests are reviewed case by case.
5. Acceptable use
You agree not to use Wasel to: break the law; send spam, scams, or malware; harass, threaten, or harm others; infringe others' rights; distribute child sexual abuse material or other illegal content; attempt to defeat our security, encryption, or usage limits; or use the service to make a number appear dialable when it is not, or to evade emergency-services or anti-abuse protections. Wasel is not a replacement for emergency services and cannot be used to contact emergency numbers.
6. Reports, suspension, and termination
We may review content you report, and we may suspend or terminate accounts that violate these Terms or that create legal or security risk. You may stop using Wasel and delete your account at any time.
7. Encryption and privacy
Your messages and calls are end-to-end encrypted; we cannot access their content. Our handling of your data is described in our Privacy Policy.
8. Service "as is" and availability
Wasel is provided "as is" and "as available". We work to keep it reliable, including in poor network conditions, but we do not guarantee uninterrupted or error-free service, message or call delivery, or that external phone numbers will always be reachable. Translation is provided as an aid and may contain errors.
9. Liability
Nothing in these Terms excludes rights you have under laws that cannot be excluded, including the Australian Consumer Law. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential loss, and our total liability relating to Wasel is limited to the amount you paid us in the 12 months before the claim. Where our liability cannot be excluded but can be limited, it is limited to re-supplying the service or paying the cost of re-supply.
10. Changes to these Terms
We may update these Terms. We will post the updated version with a new "Last updated" date and, for significant changes, notify you in the app. Continued use after changes means you accept them.
11. Governing law
These Terms are governed by the laws of South Australia, Australia, and you submit to the non-exclusive jurisdiction of its courts, without limiting any mandatory consumer-law rights in your country of residence.
12. Contact
A.C.N. 675 668 710 PTY LTD, trading as Wasel Global. Contact us at info@wasel.global.